Support guide

Changing the SIM card in a Conta Clip GSM

Conta Clip GSM units are locked to the provider, so the SIM card cannot just be swapped out. The device has to be re-programmed for the new network.

Re-programming

Changing networks is done by uploading a new configuration to the module before changing the SIM card. Once the module reboots with the new configuration it will go offline, because the APN settings are now wrong for the old SIM. Swap the card, reboot, and the unit should come back online with the new provider.

Connecting

You need a connection to the GSM: either a site visit with a laptop, a micro-USB cable and the software, or a working SIM card. Remote SIM changes sound simpler but are unreliable in practice; a hard-wired connection to change the details is far more dependable.

Software

Download GSM-PRO2 Setup from the Conta Clip website (Downloads section: search for GSM-PRO2). If you cannot find it, ring the technical line and we will send it over.

Or replace the panel

If the panel is old enough to have a Conta Clip module, a new Telemetrix panel at £1,798 + VAT costs about the same as adding modern telemetry to it, uses a multi-network SIM that does not need re-programming, and comes with a free Dashboard trial.