Returns and cancellations

This page sums up how returns and cancellations work for orders placed in our online shop. The full wording is in our terms of sale for online orders, clauses 9 to 11.

Changed your mind? (personal customers)

You can cancel within 14 days of receiving your goods, for any reason. Email sales@gandgcontrols.co.uk with your order number, or use our cancellation form, then send the goods back within 14 days, unused and in their packaging. We refund the price and the original delivery charge within 14 days of getting them back. Return postage is yours to pay; we can collect the goods at the normal delivery charge for their size and tell you the cost first. You can cancel a panel free of charge any time before we start building it.

Unused stock items (business customers)

We can usually take back unused stock components in their original packaging within 30 days, less a 20% restocking charge and the normal delivery charge for their return. Please ask first so we can give you a returns number. Panels, items ordered in specially, cable cut to length and consumables cannot be returned unless faulty.

Something wrong?

• Damaged or missing on delivery: note it on the courier's paperwork and tell us within 2 working days, with photos if you can.
• Faulty: tell us as soon as you notice. Personal customers can reject faulty goods for a refund within 30 days; after that we repair or replace them. Business customers are covered by our 12-month warranty and the manufacturer's warranty on components.
• Not what you ordered: we collect it and send the right item at our cost.

Refunds go back to the card you paid with, through our payment provider Stripe, or as a credit to your account if you paid on account.