Skip to content
G&G Controls, The Panel People
Motor starting and protection

Relays - the things you always wondered

By Tristan Newton, Commercial Director · 15 March 2024 · 4 min read

Relays - the things you always wondered

The humble relay in control panels is probably the component you're most likely to have worked with. But it's surprising how often some of its functions are misunderstood. So if you're one of those people, don't worry - you're not alone!

Plug-in relays with clear covers and orange test levers, held in their bases by wire retaining clips

One way to think about a relay is that it is like a light switch, where there's a button/switch you can push with your finger to allow electricity to flow through it. The difference is that a relay has an 'electronic finger', in the form of a magnetic coil. For the most basic relays this electronic finger has to stay pushing down for all the time that the relay is on.

The reason they're useful is for separating circuits. So for example if you have a controls circuit in a panel that's 24V AC, and need to use it to switch on power to a 24V DC solenoid, then you'll need to put 24V DC through a relay and out to the solenoid, and then use the controls circuit to switch that relay on.

The coil

The 'coil' is an electromagnetic coil, so when electricity is passed through it then it becomes magnetic. This pulls a metal armature towards it which is the electronic finger. The two terminals to connect live and neutral on either side of the coil are almost always called A1 and A2. These coils can come in any standard voltage, such as 24V DC or 110V AC. Remember that if it's AC power than live can go to A1 and neutral to A2 or vice versa, but if it's DC power then it must be connected the right way round.

The poles

Relays have a number of 'poles', usually one to four. A pole is a single circuit, so on a 2-pole relay you have two entirely separate circuits. The only thing that they share is the same coil, so the two poles are switched at the same time. So this is different from a 2-pole light switch, which usually has two switches as well as two circuits - a 2-pole relay only has one switch.

The throws

Each pole has a 'throw', so the switch is either open by default ('normally open' or 'NO') and 'thrown' closed, or closed by default ('normally closed' or 'NC') and thrown open. In fact it will often have a contact on both sides, so you can have one contact live when the relay is off and the other contact live when the relay is on. This is called a 'double throw', each pole has a 'common' ('C') terminal which then connects to a normally closed terminal when the relay is off and connects to a normally open terminal when the relay is on.

The physical parts of a relay are usually:

  • Relay base (for mounting on the din rail in a control panel)
  • Relay
  • Retaining clip
  • Label

Row of numbered plug-in relays R1 onwards on a DIN rail, with ferruled orange and purple control wiring and a thermostat

The bases

These come in various standard shapes and sizes, most commonly;

  • 8-pin rectangular
  • 8-pin round ('octal')
  • 11-pin round (also 'octal', for some reason!)
  • 14-pin rectangular

The pins

Each 'pin' on the relay goes into a hole in the relay base which then corresponds to a screw terminal, or 'contact'. So a 14-pin relay is likely to be 4-pole double three, with these standard pins;

  • Coil contacts - A1 & A2
  • Pole 1 - C, NO, NC
  • Pole 2 - C, NO, NC
  • Pole 3 - C, NO, NC
  • Pole 4 - C, NO, NC

The current

One of the most important things when working on relays is to make sure that they're rated for the amount of current (and voltage) that you're passing through them. Sometimes they'll have a rating per pole as well as an overall rating, so it might be 6A per pole on a 4-pole relay but only 10A overall, so you can't put 6A through all four poles.

The bells and whistles

There's various features on the relay which come in useful, they're optional so not all of these are on every relay;

  • They'll usually have a diagram on the side showing what each terminal number does
  • Often there's a 'test flag', which is a small lever to manually turn the relay on without putting power to the coil
  • An LED lamp indicates whether the coil is energised or not

And the rest

All of the above relates to the most basic relays. There's a myriad of different types, but the language used to describe them is largely outlined above. Other types of relay include;

  • Latching relay - needs a permanent power supply and a separate trigger input, then the relay will stay on after the trigger has stopped, and need another trigger to turn it off again
  • Contactor - a relay with another name, which is designed to handle higher current
  • Timer - adds the ability to delay the relays reactions, or cycle on and off, often with several different functions selectable by a dial on the front

Multifunction timer relay with three red setting dials beside plug-in relays with orange test levers

Written by the engineers at G&G Controls, a UK control panel manufacturer in Stoke-on-Trent. For general guidance only; consult a qualified professional for advice on your own installation.

Up next

What you are doing wrong with overloads

Thermal overloads are an important part of motor protection. When too much current passes through the overload it changes the state of the relay, which in turn prevents the motor from running.

Related panel

If this article is about a problem you have on site, this is the panel we would suggest.

A G&G twin pump wastewater control panel on site: power, high level and mute lamps, run and fault lamps for each pump, hand/off/auto switches and the door isolator

Pump control panels

Pump control panels

Panels for 1 to 6 pumps, direct-on-line to inverter, built in Stoke-on-Trent. Standard wastewater panels held in stock.

Standard wastewater panels from £906 + VAT (single pump DOL) and £1,245 + VAT (twin pump DOL).

Ask an engineer

A question about this article or a panel for your site. We reply during working hours.

Or call 01782 280577

What happens next. A price and lead time, usually the same working day. Stock panels ship next day. We reply during working hours, Monday to Friday, 7am to 4.30pm.

Your details go to our sales team by email and are used only to answer this enquiry. No mailing list, nothing shared. Privacy policy.

More on motor starting and protection

Why does my pump keep tripping? A diagnostic checklist

Why does my pump keep tripping? A diagnostic checklist

Overload, blockage, seal, cable or supply: a step-by-step way to find out why a pump trips, what each cause looks like at the panel, and what to do about it.

29 May 2026 · 5 min read

Why single phase motors need capacitors

Why single phase motors need capacitors

Let's start with a simple fact - three-phase motors are better than single-phase motors. More torque, no capacitors, fewer complications. But a huge proportion of real-world applications only have single-phase power available, and single-phase motors can't start on a live and neutral alone. That's w

24 April 2026 · 4 min read

How to run a 3 phase motor on a single phase supply

How to run a 3 phase motor on a single phase supply

If you've ever faced a situation where you've got single-phase power but need to run a three-phase motor—say, a pump in a remote water treatment site—you've likely looked at single-phase-in, three-phase-out inverters.

20 February 2026 · 5 min read

Latest from the knowledge hub

Standardising a control panel platform: how OEMs take cost and lead time out
Company and industry

Standardising a control panel platform: how OEMs take cost and lead time out

Equipment makers who order panels every month usually order too many variants. How to design one platform with option blocks, what it saves, and how to move a range across to it.

21 August 2026 · 4 min read

Free-issue controllers: how it works and what we need from you
BMS

Free-issue controllers: how it works and what we need from you

Sending your own Trend, Distech, ISMA or Tridium controllers to be fitted into a panel: what to send, when, how it is labelled and tested, and who is responsible for what.

14 August 2026 · 4 min read

What's inside a BMS outstation panel
BMS

What's inside a BMS outstation panel

Power supplies, surge protection, a network switch, the controller and the terminals: what each part of a BMS panel does, and why the bits around the controller matter as much as the controller.

7 August 2026 · 4 min read

All 66 articles →